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Blue-collar jobs have been leaving America for decades. Now, thousands of higher paying positions are also moving abroad. This program examines the pros and cons of white-collar outsourcing, highlighting emotional and ideological divisions on the topic. It also studies real-life examples of outsourcing in action. An in-depth look at India’s booming call center industry—which provides systematic training for Mumbai workers in American standards of speech and culture—illustrates the extent to which American business relies on overseas labor, while commentary from economists and policy makers explores the effect of outsourcing on America’s middle class. (51 minutes)



 
                    

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Copyright date: ©2005




     


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Globalization: Winners and Losers
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NewsHour Business Ethics Anthology
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The NewsHour with Jim Lehrer is renowned for its balanced, in-depth reporting. This anthology of NewsHour segments comes to terms with thorny issues of business ethics. Through interviews with key figures and insightful analysis, the anthology blends...(more details)
 
Corporate Social Responsibility: From Principles to Profit
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Many businesses abide by a code of conduct, either company-specific or industry-wide. This timely program distinguishes between ethical behavior and social responsibility by spotlighting two well-known Australian businesses that exhibit both qualitie...(more details)
 
eBay: Managing Success
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This program presents the history of Internet phenom eBay; discusses the Web site's feedback system, the key to its unprecedented success; and examines the devastating impact eBay has had on antique and collectible shops. The program also exposes two...(more details)
 


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