User Login
Forgot your password? Click Here.
Playlist
What are playlists? Click Here.



An upset customer is the ultimate test of an employee’s professionalism. This program highlights the patience and diplomacy skills at the heart of good customer service, demonstrating the best strategies for dealing with an irate patron demanding immediate attention. Step-by-step dramatizations illustrate the most effective ways of addressing an angry customer, focusing on body language, active listening, and exceeding expectations of good service. The program also establishes boundaries for personal safety, clarifying the proper approach to verbal abuse or physical threats. Viewable/printable educational resources are available online. (26 minutes)



 
                    

Item#: This title is currently not available.
Copyright date: ©2004




     


For additional digital leasing and purchase options
contact our Sales department at 800-322-8755 or sales@films.com.

Only available in the US and Canada.




The Launch: A Product Is Born
View Video Clip
The challenge: create the ultimate barbecue grill. The timeline: five weeks. The pressure: intense. By focusing on one very concentrated case study, this program illustrates the process of development that every new product goes through. Team members...(more details)
 
eBay: Managing Success
View Video Clip
This program presents the history of Internet phenom eBay; discusses the Web site's feedback system, the key to its unprecedented success; and examines the devastating impact eBay has had on antique and collectible shops. The program also exposes two...(more details)
 
Basic Clerical Skills
View Video Clip
This two-part series focuses on key concepts to help young adults put their best foot forward when joining the work force in an entry-level position. The basic skills needed to survive and prosper in a business office are addressed: how to file, sort...(more details)
 
Keys to Success in Business
View Video Clip
Starting a business is like learning a musical instrument-certain steps and practices are required, or you just make noise. This video shows aspiring entrepreneurs ten principles for creating a solid, profitable company. Developing a realistic plan, ...(more details)
 


See additional titles in Business Education